Cookies Policy

We inform you that this website (the "Website") is owned by Parques Reunidos Servicios Centrales, S.A., who authorizes its subsidiary company Parques de la Naturaleza Selwo S.L. for its use (hereinafter, both will be jointly referred to as the "Controllers" or the "Publishers").

This Website uses cookies and similar technologies (HTTP Cookies, Pixel Tracker and Local Shared) of its own and of third parties that store and retrieve information from users when they browse through the Website for the purposes indicated in the section "Cookies and similar technologies used through the Website".

However, in compliance with the principle of proactive responsibility, the Controllers inform that through this Web Page no personal data is collected or transferred without previously providing the necessary legal information and obtaining the express consent of users in cases where it is necessary.

The treatment of information collected through cookies and similar technologies used on this website can also be consulted through this Cookies Policy.

Cookies or similar technologies (local shared objects, flash cookies, web beacons, bugs, etc.) are small files created by websites visited by users that are downloaded to users' devices (computers, cell phones, tablets, etc.) or browsers in order to store and retrieve certain information from users (e.g., browsing habits or information about their devices and browsers). 

The following identifies for illustrative purposes, but not limited to the different types of cookies that may exist depending on the following classification criteria:

According to who is the entity that manages the equipment or domain from where the cookies are sent and treats the information that is obtained through the same, we can distinguish:

• Own cookies: are those that are sent to the device or browser of the user from a computer or domain managed by the owner of a website or application and from which the service requested by the user is provided.

• Third-party cookies: are those that are sent to the device or browser of the user from a computer or domain that is not managed by the owner for a website of a website or application, but by another entity that treats the information obtained through such cookies or similar technologies.

If these cookies are sent from a computer or domain managed by the owner of the website or application, but the information collected through the same is managed by a third party, this type of cookies will not be considered as own cookies as long as they are used by the third party for its own purposes (for example, the improvement of the services it provides or the provision of services of an advertising nature in favor of another entity).

Depending on the time they remain activated on users' devices and browsers of users:

• Session cookies: are those designed to collect and store information while users access an application or website . They are usually used to store information that is only of interest to keep for the provision of a service requested by the user on a single occasion and disappear at the end of the session (for example, until you close the browser and end the visit).

• Persistent cookies: are those that allow the storage of information on the user's device or browser even when the session has ended, allowing access and treat this information during a period later defined by the person responsible for the cookie. This period can range from a few minutes to several years, unless the user deletes them manually.

Depending on the purpose for which the cookie is intended, these can be:

• Technical and strictly necessary cookies: are those that allow the user to navigate through an application or website and the use of the different options or services that exist in them, including those that are used to allow the management and operation of the website or application and enable its functions and enable its functions and enable the use of its functions enable their functions and services, such as, for example, control traffic and data communication, identify the session, access restricted access parts, remember the elements that make up the products or services, make the process of buying a product or service, manage the payment thereof control fraud linked to the website or application, and control fraud linked to the security of the service, make the application for registration or participation in an event, count visits for the purpose of billing licensing software licenses with which the service works (website, platform or application), use security features during navigation, store content for broadcast video or sound, enable dynamic content (for example, animation of loading a text or image) or share content via social networks. They also belong to this category, by their technical nature, those cookies that allow the management, as effectively as possible, of advertising spaces that, as an element of design or "layout" of the service offered to the user  have  been included in a website or application  based on criteria such as the edited content, without collecting information from users for other purposes, such as customizing that advertising content or other content.

• Preference or personalization cookies: are those that allow remembering information for the user to access a website or application with certain features that can differentiate your experience from that of other users, such as, for example, the language, the number of results to display when the user performs a search, the appearance or content of the website or application depending on the type of browser through which the user accesses or the region from which it is accessed, etc.

• Analysis or measurement cookies: are those that allow to track and analyze the behavior of users visiting a website or application, including the quantification of the impacts of advertisements. The information collected through this type of cookies is used for the measurement of the activity of websites or applications, in order to introduce improvements based on the analysis of usage data made by users.

• Behavioral advertising cookies: are those that store information on user behavior obtained through the continued observation of their browsing habits to manage and effectively display advertising spaces that are incorporated in websites or applications, which allows develop a specific profile to show them such advertising depending thereof.

• Social networking cookies: websites or applications may contain functionalities of third party websites (e.g., social networking websites) that embed scripts or other elements that have the ability to read, and sometimes save, cookies and similar technologies on the browser or device of the users (typically cookies and similar behavioral advertising technologies) and social networks The editors responsible for the websites or applications where are incorporated functionalities that incorporate this type of cookies or similar technologies do not have access or control over them or over the information that can be collected since they are the owners of the same who manage their purposes and their own privacy practices. That is why, before allowing the installation of the same in devices or browsers, users are advised to consult the privacy policies of third parties responsible for such cookies and similar technologies.

  For illustrative purposes, but not limited to,  is provided below  a list of third parties that may incorporate such cookies  and  similar technologies in the devices  and  users' browsers, along with the link to the corresponding cookie policy and privacy policy so that users can consult them before deciding on the use of this type of cookies or similar technologies.

      or    Facebook:
  

                       - Privacy Policy: https://www.facebook.com/about/privacy/

                       - Cookie Policy: https://www.facebook.com/policies/cookies/

    o    Youtube

                     - Google (owner of the portal Youtube) Privacy Policy and Cookie Policy: https://policies.google.com/privacy?hl=en&gl=fr

     o    Instagram

                    - Privacy Policy: https://es-la.facebook.com/help/instagram/15583370790038

                     - Cookie Policy: https://help.instagram.com/1896641480634370?ref=ig

       o    Twitter

               - Privacy Policy: https://twitter.com/en/privacy

               - Cookie Policy: https://help.twitter.com/en/rules-and-policies/twitter-cookies

       o    Vimeo

               - Privacy Policy: https://vimeo.com/privacy

                - Cookie Policy: https://vimeo.com/cookie_policy?vcid=32179

       o   Spotify

           - Privacy Policy: https://www.spotify.com/en/legal/privacy-policy/

           - Cookie Policy: https://www.spotify.com/en/legal/cookies-policy/

•  

It should be noted that these typologies of cookies are provided to users for illustrative purposes to facilitate their understanding of the most common cookies and similar technologies. 

In any case, the detail of cookies and similar technologies that can be installed on the device or browser of users who access and navigate through this website are detailed below in the section "Detail of cookies and similar technologies". 

.

This website uses cookies and similar technologies that store and retrieve information when users browse through the site. In general, these cookies and similar technologies can serve a variety of purposes, such as, for example, obtaining information about your browsing habits or customizing the way in which content is displayed. The specific uses of cookies and similar technologies incorporated in this web page are described below.

By clicking on the "Set my preferences" button you will be able to configure or reject at any time each of the categories of cookies incorporated in this website.

If you have allowed the installation of cookies and similar technologies through the management system and configuration of cookies used by the Controllers in this website, you can at any time delete or change your configuration through "Configure my preferences" button included in the section above  "Details of cookies and similar technologies" or through the tools provided by the browser you have used to access and browse this Web Page. 

However, we remind you that in those cases where you use devices with iOS 14.5, iPadOS 14.5, and tvOS 14.5 and later versions, effective consent settings for the installation of cookies and similar technologies for purposes of behavioral advertising, analytics or measurement or preferences or personalization that rely on identifiers on your device must be made through Settings Privacy Tracking on your device.

If you decide to use the tools provided by your browser, you should be aware that, depending on the type of browser, the procedure for changing the settings or deleting cookies and similar technologies may vary. For illustrative purposes, the Controllers provide you with direct links to the main existing browsers through which you may, at any time, change the configuration or delete cookies and similar technologies on which you have previously given your express consent:

• Google Chrome

•  Mozilla Firefox

•  Microsoft Edge

• MacOS Safari

• iPhone/iPad Safari

Users should note that some features of the Website content are only available if they allow cookies or similar technologies to be installed on their devices. If the user decides not to accept or block certain cookies and similar technologies, depending on their purpose, this may affect, in whole or in part, the normal operation of the Web Page or prevent access to some services of the same. 

However, if the user wants more information on how to revoke the consent given or on the procedure to disable cookies, as well as ask any questions about the Cookies Policy of the Web Page can contact the Controller through the following address dpo@grpr.com.

Interaction through this Web Page and the use of the different forms that are incorporated, including the purchase forms of products and services, are not specifically directed to minors under fourteen (14) years of age and therefore, whenever possible, users are requested to enter their date of birth as a mechanism to verify compliance with this requirement.

The Controller is not responsible for the use that users under fourteen (14) years of age may make on the devices or terminals used to navigate through this Web Page.

However, we are aware of the special protection that deserves the personal information relating to minors and therefore, if any user is under fourteen (14) years, before continuing to browse through this website, you must notify your parent or guardian to accept, configure or reject cookies from this website. If you are a parent or guardian and are concerned about the use of personal information of minors you represent, you may contact the Controllers at any time at dpo@grpr.com.   

When technical and necessary cookies are installed on your device or browser or when users expressly consent to the installation of any other type of cookies and similar technologies on their devices or browsers, the Controllers of the web page  and any third parties (service providers or third parties outside) can collect certain information, among which we can include the following:

• Technical details about the devices used by users, including: connection to the internet and/or other networks, IP address, mobile device identifier, your operating system, browser type or other software or data on your computer or other technical details. 

• Details of the use of the services of this Website including, but not limited to: metric information about when and how users use our services, traffic data, geographic location data (city and country), date and time of the last time the user visited the Website, access to the content the user chose on their last visit.

• Data regarding the informed consent expressly given by users for the installation of cookies and similar technologies on their devices, including the user's consent status as proof of the consent required and given.

In any case, the Controllers inform that the personal data obtained through the installation of cookies or similar technologies have been anonymized so that it is not possible to specifically identify users. However, we remind you that this website may also contain third-party logos or functionalities that incorporate cookies that may collect information for purposes over which the Controllers has no access or control and therefore we recommend that you consult the privacy policy and cookie policy of each of them before accepting or rejecting the use of them to know all the information they can collect.

Responsible Parties for the treatment of data

The persons responsible for data treatment are:

1.        Parques de la Naturaleza Selwo S.L., company that operates the SELWO AVENTURA Park (hereinafter referred to as the "Park"), with registered office at C/Federico Mompou, 5, Parque Empresarial "Las Tablas", Edificio 1 - Planta 3ª, 28050, Madrid, Spain.

2.        Parques Reunidos Servicios Centrales, S.A., a company with registered office at C/Federico Mompou, 5, Parque Empresarial "Las Tablas", Edificio 1 - Planta 3ª, 28050, Madrid, Spain, which manages the central services of the Park.

Both companies act individually as data controllers and jointly as co-responsible for the processing (hereinafter, the "Controllers" or "Publishers"), which means that they have regulated and are jointly responsible for the processing of information collected through cookies and similar technologies that are incorporated into this Website (except for cookies whose responsibility lies with third parties outside the Controllers).  

If you have any questions about the processing of your personal data or if you wish to request the essential parts of the co-responsibility contract existing between the Controllers, you can contact the Data Protection Officer (DPO) by sending your request to C/Federico Mompou, 5, Parque Empresarial "Las Tablas", Edificio 1 - Planta 3ª, 28050, Madrid, Spain or by email to dpo@grpr.com.

Purposes of the processing and legal basis

The purposes of the processing are indicated in the section "Details of cookies and similar technologies". The legal basis of the treatment is the consent express and informed consent given by users, who at any time can manage and revoke it as described in "Ways to change the settings or revoke the consent given for the installation of cookies and similar technologies".

Data recipients

The Controllers may share the information collected with:

• If necessary with the Competent Authorities and public bodies, Judges, Courts and Public Prosecutor for the fulfillment of the legal obligations that are applicable to the Controller according to European Union Law and / or applicable domestic legal regime.

• Service providers who act on behalf of and in the name of the Controllers as data processors, following their instructions at all times. By way of illustration,  but not limited these providers may offer analysis and measurement services, customization of advertising, technical services for the operation of the Website, services for users to manage their consent, etc..

• Third parties unrelated to the Controller that install cookies or similar technologies from their own domains or from the domains of the Controllers when such third parties are those who administer and manage the purposes of such cookies and/or similar technologies and the information they collect as a result. These third parties may be, among others, the holders of the main social networks (Twitter, Facebook, Instagram, Youtube, Vimeo, Spotify).

• If you consent to the use of behavioral advertising cookies, the information that is collected (anonymized IP, device or browser data) will be processed within the European Economic Area (EEA) by the provider operating the marketing platform cloud contracted by the Controllers (Salesforce). However, it is possible that, in case of exceptional situations such as a disaster recovery (process to recover personal data, information and functionalities in the event of system interruption caused by a natural or human disaster) this information may be processed by this provider outside the EEA (international data transfer), including in countries that do not offer a level of protection comparable to the level offered by the European data protection regulations (for example in the USA).However, also in the latter case, the Controllers have entered into binding contractual commitments with Salesforce and have guaranteed the implementation of appropriate security measures to ensure that your information is treated at all times with a level of protection that is adequate and comparable to the level of protection adequate and comparable to that required in the EEA (standard contractual clauses approved by the European Commission on data protection in accordance with the European Data Protection Regulation (GDPR), additional security measures in accordance with the decision C-311/18 of the Court of Justice of the European Union and subject to certification mechanisms). For more information, please do not hesitate to contact the Data Protection Officer through any of the addresses (postal or email) indicated in the section "Exercise of rights" which is included in this Policy of Cookies. Likewise, remember that, at any time, you can reject or change the configuration of cookies in accordance with the provisions of section  "ways to change the settings or revoke the consent given for the installation of cookies and similar technologies". 

Transfers to third countries

The processing of data is carried out, in general within the European Economic Area or in countries that have been declared with an adequate level of protection.

Without prejudice to the foregoing, the Website has cookies and similar technologies from third parties that provide services to the Controllers and that can store and access the information they collect even outside the EEA:

Google cookies:

The Website uses certain services provided and developed by Google, Inc., a Delaware company whose principal office is at 1600 Amphitheatre Parkway, Mountain View (California), CA 94043, United States ("Google"), which use cookies and/or similar technologies. Among these services are: 

• Google Analytics, an analysis tool that allows the Managers to understand how users who visit their website interact, providing them with statistics on the use of the Website without necessarily having to identify the users (anonymized IP). Users can consult all the information on how Google Analytics uses cookies and the information it collects through the following link: https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage?hl=es

• Google AdSense: is a service used by the Website to enhance advertising. It is often used to target advertising based on content that is relevant to our users, improve campaign performance reporting and avoid showing ads that users have already seen. These cookies do not contain personally identifiable information about our users. Users can view all the information about how Google AdSense uses cookies and the information it collects through the following link: https://support.google.com/adsense/answer/7549925?hl=en

• Google Ads (formerly Google Adswords): Is a service that uses conversion cookies whose main purpose is to help Controllers determine how many of the people who click on their ads end up taking an action on the Website (e.g., buying a product or service).These cookies allow Google and the Controllers to determine that users have clicked on the ad and have subsequently accessed the Web Page. Conversion cookies only last for a limited period of time and Google does not use them to targetize personalized ads. Users can consult all the information on how Google Ads uses cookies and the information it collects through the following link: https://policies.google.com/technologies/ads?hl=en

• Google Doubleclick: is a Google service branded DoubleClick that uses cookies to enhance advertising. They are also typically used to target advertising based on content that is relevant to a user, improve campaign performance reporting, and avoid showing ads that the user has already seen. DoubleClick cookies do not contain personally identifiable information. Sometimes the cookie contains an additional identifier that looks like the cookie ID. This identifier is used to identify an advertising campaign to which a user has previously been exposed. Users can view all the information about how Google Doubleclick uses cookies and the information it collects via the following link:  https://policies.google.com/technologies/ads?hl=en

Oracle Cookies

The Website uses services provided by Oracle America, Inc. ("Oracle") located at 500 Oracle Parkway, Redwood Shores, CA 94065. Among these services are the services related to AddThis tools that allow users of the Website to share, follow, view, recommend and interact with the content of the Website and collect information from those users as a result of their visit. Users can consult all the information on how AddThis uses cookies and the information it collects through the following link: https://www.oracle.com/legal/privacy/addthis-privacy-policy.html

However, we remind users that they are free to choose whether or not to install cookies or similar technologies on their devices or browsers or, if accept the installation of the same, change their configuration or subsequently reject them at any time through the consent management platform used by this Web Page or through the mechanisms offered by the different browsers as indicated in the section "Ways to change the configuration or revoke the consent granted for the installation of cookies and similar technologies".

Also, we recall that as a result of the installation of cookies or similar technologies from third parties outside the Controllers, it is possible that the owners of the same may make international transfers of data or information obtained through the same. Users can find out more by consulting the privacy and cookie policies of each of these third parties. To facilitate the consultation, the Controllers identify by way of illustration but not limited to some of these third parties along with their privacy policies and cookies policy through the section  "What type of cookies exist?".

Data retention period

The information will be processed for as long as the authorizations for use granted by users remain in force, as indicated in the section "Details of cookies and similar technologies". After the periods indicated above, the information will be deleted unless the  Controllers  need to meet legal liabilities arising from the processing of such information, in which case, the information will be kept properly blocked  during the period of limitation of  such legal liabilities for the formulation, exercise or defense of claims  under the law of the European Union and / or domestic legal system.

Exercise of rights

Users may at any time manage or revoke the consent granted in accordance with what is written in the section "Ways to change the configuration or revoke the consent granted for the installation of cookies and similar technologies".

Also, you can also withdraw your consent or exercise the other rights recognized by the regulations on data protection: access, rectification, deletion, opposition, limitation, portability and, where appropriate, not to be subject to automated individual decisions, including profiling, by sending your request in writing to the Data Protection Officer of the Data Controllers at the postal address C/Federico Mompou, 5, Parque Empresarial "Las Tablas", Edificio 1 - Planta 3ª, 28050, Madrid, Spain or by sending an email to the address dpo@grpr.com,  attaching with your request a copy of your ID card or official document that allows verification that you are the owner of the data on which you wish to exercise your right.

Users also have the right to file a complaint when they deem it appropriate to safeguard their rights before the Spanish Data Protection Agency (www.agpd.es).

We remind you that, in relation to all those cookies belonging to third parties outside the Controllers, if users wish to know how to exercise their rights under data protection regulations, they should consult the cookie and privacy policies of each of their owners. To make it easier for users to consult, we have included links to the cookies and privacy policies of these third parties in the section "What types of cookies exist?".

Updating of the cookies and contact policy

This Cookies Policy may change depending on the cookies and similar technologies used by this Website.

The Responsible recommend you to review this Policy each time you access this Web Page in order to be properly informed about how and for what cookies and similar technologies are used cookies and similar technologies are used so that you can be aware of any changes that occur in this regard, without prejudice to previously seek your express and informed consent

Cookie Policy updated in May 2022.