Terms & Conditions

I.- WEBSITE OWNER
 

PARQUES REUNIDOS SERVICIOS CENTRALES, S.A. (hereinafter known as “PARQUES REUNIDOS”), with registered address at Paseo de la Castellana 216, Planta 16. 28046 Madrid, and company number A79496394 is inscribed in the Madrid Mercantile Register, volume 23.506, folio 58, page M- 421.702, is the titular owner of the website www.selwo.es, (hereinafter known as the “website”) designed to provide information about the products and offers from both “PARQUES REUNIDOS” and their affiliated bodies (hereinafter known as “GRUPO PARQUES REUNIDOS”), and to provide various sales services for entrance tickets, season tickets and/or other types of products via the website, and, when applicable, to provide users with various competitions, games, questionnaires, etc.

For the purposes of the above, the contact and company details for Parques de la Naturaleza Selwo, S.L., which operates via the website, and is titular manager of Parque Selwo Aventura (hereafter known as the “Park”) and, as such, responsible for the sale of all products and/or services related to the Park, are as follows: Parques de la Naturaleza Selwo, S.L., with address at Paseo de la Castellana 216, Planta 16. 28046 Madrid, and company number A79496394.

Customer Service Telephone: 902 19 04 82.
 

II.- GENERAL CONDITIONS OF CONTRACT
 

These General Conditions of Contract shall expressly regulate the relationship arising between PARQUES REUNIDOS and/or, where applicable, its subsidiaries and the Users that purchase the provision of the services or products offered via tge website.

These General Conditions have been drawn up in accordance with Law 34/2002, for company services offering electronic information and commercial activity, Law 7/1998, governing General Contracting Conditions, Spanish Royal-Decree 1906/1999, which regulates telephonic and electronic contracts, under the general conditions contained in article 5.3 of Law 7/1998, Spanish Royal-Decree 1/2007, of 16 November, which approves the consolidated text of The General Law for the Defence of Consumers and Users and other laws complementary to Law 59/2003, of 19 December, for electronic signature and other legal dispositions resulting from their application.

This document is accessible at all times in the online purchase section of the Portal of PARQUES REUNIDOS and may be printed and stored by the User.

Online Dispute Resolution: The European Comission provides with an Online Dispute Resolution system for consumers’ complaints regarding e-commerce that you will find available in http://ec.europa.eu/consumers/odr/.

E-mail: disputeresolution@grpr.com

 

1.         INFORMATION PRIOR TO PURCHASING

These General Contract Conditions regulate the general conditions of service offered by GRUPO PARQUES REUNIDOS via their website www.selwo.es. Services offered by GRUPO PARQUES REUNIDOS, which form their contract of agreement with users, online sales of certain types of entrance tickets and season tickets for the amusement parks run by GRUPO PARQUES REUNIDOS, along with any other products offered on the website.

The products and services offered by GRUPO PARQUES REUNIDOS can be purchased by any users resident in Spain or any other EEU member state. For users resident in a non EEU State, Spanish legislation will apply.

The purchase of entrance tickets and season tickets for the GRUPO PARQUES REUNIDOS, and for any other products offered on the website, is understood to be a binding sales transaction and the price of each entry ticket or season ticket (including taxes) will be clearly set out at all times on the website.

Access to the information on the website is free of charge. In entering into any transaction using this website, the user does so on the understanding that the information contained on the website, the general information regarding the types of entrance tickets and season tickets and any other products sold on the website, along with the General Contract Conditions, are sufficient for the exclusion of any misunderstanding or error in consenting to the contract.

 

        1. 1         Procedures

In entering into any transaction involving the various sales services offered on the website, the user must, at all times, follow the instructions set out on the purchase screen (COMPRA/BUY), filling out the information required on the website"s online forms, and upon the understanding that the General Conditions of Sale, as set out on the website, have first been read and understood, such that the user declares that they understand and accept the necessary procedures to access the products and services offered on the COMPRA/BUY screen.

The user will formalise their purchase by completing and sending their purchase request via the steps contained on the COMPRA/BUY screen. Once the user has declared their agreement by completing and sending their purchase details via the COMPRA/BUY screen, these General Contract Conditions will form part of the contract with the user.

The use of any of the Website services supposes the user"s unreserved acceptance of all and each of the General Conditions for Use of the Website, also the General Contract Conditions and, if applicable, the Specific Contract Conditions which, having been made available to the user, prior to completing any online purchase, will govern the purchase of entrance tickets or season tickets and the purchase of any other products or services offered on the Website.

 

        1. 2         Documentation and language

The General Contract Conditions are always available to be viewed via the online purchase COMPRA/BUY section of the PARQUES REUNIDOS website, and may be printed out and stored by the user.

Once an entrance ticket has been purchased, the user will receive their ticket (“ticket”) by email. Each ticket will have a barcode which permits entrance to the selected amusement park enclosure. The ticket must not be photo-copied, altered or defaced, as this will mean it immediately becomes null and void.

Entrance tickets bought via the website for a fixed date will only be valid on that date.

Entrance tickets that are bought for a non-fixed date will be valid for four (4) months from the date of purchase, during the Park´s current opening season at the time of purchase.

Season tickets, or any other products and/or services, bought via the website which are not entrance tickets, will also be sent to the user by email. The Special Contract Conditions for these products or services can also be viewed on the website, prior to purchase.

Once a ticket has been issued it is understood to also be the invoice for the purchase, in accordance with Spanish Royal-Decree 1496/2003, of 28 of November, which approves the ruling which regulates invoicing obligations.

Once the online purchase process has been completed, neither refunds nor exchanges will be accepted.

The General Contract Conditions have been drawn up in Spanish.

 

        1. 3         Technical means

The Portal shall make available to the User all technical means necessary to identify and correct errors in the entry of his/her data in the various forms that shall appear on the screen during the purchase process.

 

         1. 4        Modification of the General Conditions of Contract

GRUPO PARQUES REUNIDOS reserves the right to modify at any time the General Contract Conditions, or, where applicable, the Special Contract Conditions, along with any of the other general or special conditions, regulations of use, or notices which may arise. The obligation to notify the user of any changes to the conditions is fulfilled by amendment of the General Conditions shown on the PARQUES REUNIDOS Website.

Notwithstanding, before agreeing to buy products or services, the user may consult the General Contract Conditions, or, when necessary, the Special Contract Conditions, whichever may be applicable. The right is reserved to modify, at any time, the presentation, configuration or position of the website, along with the content and user conditions.

 

2.         PROTECTION OF PERSONAL DATA

Personal data entered by the user on the website, and any other details which may be generated by thereafter as a consequence of the users agreement with us, will be held on file by Parque de la Naturaleza Selwo S.L. (registered at Paseo de la Castellana 216, Planta 16. 28046 Madrid, Spain; email: lopd@grpr.com) and its" parent company Parques Reunidos Servicios Centrales, S.A. (registered at Paseo de la Castellana 216, Planta 16. 28046 Madrid, Spain; email: lopd@grpr.com) who are co-responsible in law (“Responsible parties”). Personal data will used by the Responsible parties for the development, maintenance and control of the contract between us, in particular to manage the purchase of entrance tickets and other products, to manage requests made to us by the user, and to store communications between us and the user, in order to improve our services and to maintain statistical records.

In order to exercise rights of access, rectification, cancellation and disagreement with the terms, provided for in law, the user should apply in writing to the Responsible parties, putting “Solicitud ARCO- Departamento de Marketing” (ARCO Request – Marketing Department) in the subject line, and attaching a copy of proof of identification.

IF YOU ARE UNDER THE AGE OF 14, WE WILL REQUIRE PARENTAL CONSENT. We will contact your parents or guardians and request their confirmation and consent. Once this is received we will process your request.

 

III.- SPECIAL CONTRACT CONDITIONS

1. Open Day Ticket

  • The visitor must print out their tickets, using any ink, ink-jet or laser printer, in colour or black and white, in order to gain access to the Park. You should bring your printed ticket for direct access via the Park turnstiles. For Special Tariff tickets, such as numerous family, senior citizen or disabled (classified as equal to or greater than 33%), amongst others, please present your certificate or documentation of proof at the ticket office in order to access the Park. Should a visitor arrive at the park without printed tickets a payment of 2 € printer costs for each ticket, must be made at the Park´s ticket offices.
     
  • This ticket is valid for any day during the 2017 season, ceasing to be valid after this date.
     
  • Please check the opening times on the Park calendar at www.selwo.es or on telephone number: 902 19 04 82.
     
  • The purchase and use of any item via our website implies compliance with the on-line purchase conditions and the acceptance of the Park´s regulations.
     
  • This offer cannot be used in conjunction with any other promotion or discount. Exchanges and refunds will not be permitted.
     
  • It is forbidden to cut, damage, change or photo-copy the ticket. Any of these circumstances will give rise to access to the Park being denied.
     
  • Each entrance ticket has a unique bar-code which allows ONE ENTRANCE ONLY to the Park. Once validated the ticket may not be re-used.
     
  • The visitor must retain the entrance ticket throughout their visit and be prepared to show their ticket, on request, to any member of the Park´s staff.
     
  • The sale of tickets to third parties is prohibited.
     
  • We reserve the right to close the Park, with no prior warning, in the case of adverse weather conditions, lack of capacity, security issues, and for veterinary and/or public health reasons.

2. Closed Day Ticket

  • The visitor must print out their tickets, using any ink, ink-jet or laser printer, in colour or black and white, in order to gain access to the Park. You should bring your printed ticket for direct access via the Park turnstiles. For Special Tariff tickets, such as numerous family, senior citizen or disabled (classified as equal to or greater than 33%), amongst others, please present your certificate or documentation of proof at the ticket office in order to access the Park. Should a visitor arrive at the park without printed tickets a payment of 2 € printer costs for each ticket, must be made at the Park´s ticket offices.
     
  • This ticket is valid EXCLUSIVELY for the day indicated in the “Valid Date”box above, APART FROM when purchased the Flexi-Ticket, in which case it can be used on any chosen date (always providing that date is not marked in orange on the calendar, Fridays, Saturdays and Sundays, at which times the Flexi-Ticket is not applicable) or on one of the seven days following the chosen date, but always within the current season (Flexi-Ticket).
     
  • It is not cumulative with other promotions or discounts (nor for the Flexi-Tickets). Neither refunds nor changes are admissible (nor for Flexi-Tickets).
     
  • Each ticket has a unique barcode, which allows ONE SOLE ENTRANCE to the Park (including Flexi-Tickets). Once it has been validated it cannot be subsequently used.
     
  • The purchase and use of any item via our website implies compliance with the on-line purchase conditions and the acceptance of the Park´s regulations.
     
  • This offer cannot be used in conjunction with any other promotion or discount. Exchanges and refunds will not be permitted.
     
  • It is forbidden to cut, damage, change or photo-copy the ticket. Any of these circumstances will give rise to access to the Park being denied.
     
  • Each entrance ticket has a unique bar-code which allows ONE ENTRANCE ONLY to the Park. Once validated the ticket may not be re-used.
     
  • The visitor must retain the entrance ticket throughout their visit and be prepared to show their ticket, on request, to any member of the Park´s staff.
     
  • The sale of tickets to third parties is prohibited.
     
  • We reserve the right to close the Park, with no prior warning, in the case of adverse weather conditions, lack of capacity, security issues, and for veterinary and/or public health reasons.

 

3. "Obama VIP Visit" ticket

This activity comprises a personalised visit and exclusive tour of the Park, similar to the visit made by President Obama's family during their stay on the Costa de Sol.

  • It is imperative that the visitor makes a prior reservation, giving at least 48 hours notice. "Obama VIP Visit" requires a minimum booking ot 2 people.
     
  • The “Obama VIP Visit” entrance ticket can be validated at the Park´s ticket offices and will give the bearer the right to take part in this activity at the time previously reserved by them.
     
  • Tickets should be printed using any ink, inkjet or laser printer. Should you arrive at the Park without printed tickets, you will need to pay 2 € printer costs for each ticket, which can be paid at the ticket office.
     
  • Please check the opening times on the Park calendar at www.selwo.es or telephone: 902 19 04 82.
     
  • The purchase and use of any item via our website implies compliance with the on-line purchase conditions and the acceptance of the Park´s regulations.
     
  • This offer cannot be used in conjunction with any other promotion or discount. Exchanges and refunds will not be permitted.
     
  • It is forbidden to cut, damage, change or photo-copy the ticket. Any of these circumstances will give rise to access to the Park being denied.
     
  • Each entrance ticket has a unique bar-code which allows one entrance to “Obama VIP Visit”. Once validated the ticket may not be re-used.
     
  • This activity is suitable for adults and children (children under the age of 3 go free). Minors must be accompanied by an adult. In this case, the adult must buy a ticket to access the Obama VIP Visit with the child.
     
  • The Park monitors´ instructions must be obeyed at all times.
     
  • The sale of tickets to third parties is prohibited.
     
  • This activity is extra and therefore does not include entrance to the Park.
     
  • We reserve the right to cancel the activity, with no prior warning, in the case of adverse weather conditions, lack of capacity, security issues, and for veterinary and/or public health reasons.

 

4. "Serengeti Safari" ticket

  • It is imperative to make a reservation with at least 48 hours previous notice.
     
  • The entry ticket for the “Safari Serengeti” can be validated at the Park´s ticket offices and will give the bearer the right to carry out their visit during the time previously reserved by them.
     
  • The visitor must print out their tickets, using any ink, ink-jet or laser printer, in colour or black and white, in order to gain access to the Park. If you arrive at the Park without printed tickets a payment of 2 € printer costs for each ticket, must be made at the Park´s ticket offices.
     
  • Please check opening times on the Park calendar at www.selwo.es or telephone: 902 19 04 82.
     
  • The purchase and use of any item via our website implies compliance with the on-line purchase conditions and the acceptance of the Park´s regulations.
     
  • This offer cannot be used in conjunction with any other promotion or discount. Exchanges and refunds will not be permitted.
     
  • It is forbidden to cut, damage, change or photo-copy the ticket. Any of these circumstances will give rise to access to the Park being denied.
     
  • Each entrance ticket has a unique bar-code which allows one entrance to “Safari Serengeti” to find out about the animal species mentioned above. Once validated the ticket may not be re-used.
     
  • This activity is suitable for all ages. Minors taking part in this activity must be accompanied by an adult (children under the age of 3 years go free). In this case the adult must also buy a ticket in order to take part in the activity with the minor.
     
  • The Park monitors´ instructions must be obeyed at al times.
     
  • The sale of tickets to third parties is prohibited.
     
  • This is an extra activity, and therefore does not include entrance to the Park.
     
  • We reserve the right to cancel the activity, with no prior warning, in the case of adverse weather conditions, lack of capacity, security issues, and for veterinary and/or public health reasons.

     

5. "Combiaventura" Ticket

  • Prior reservation is not required.
     
  • The “Combiaventura” entrance ticket will be validated at the ticket office and will give the bearer the right to access these activities at a previously reserved time.
     
  • Tickets should be printed using any ink, inkjet or laser printer. Should you arrive at the Park without printed tickets, you will need to pay 2 € printer costs for each ticket, which can be paid at the ticket office.
     
  • Please check the opening times on the Park calendar at www.selwo.es or telephone: 902 19 04 82.
     
  • The purchase and use of any item via our website implies compliance with the on-line purchase conditions and the acceptance of the Park´s regulations.
     
  • This offer cannot be used in conjunction with any other promotion or discount. Exchanges and refunds will not be permitted.
     
  • It is forbidden to cut, damage, change or photo-copy the ticket. Any of these circumstances will give rise to access to the Park being denied.
     
  • Each entrance ticket has a unique bar-code which allows one entrance to “Combiaventura”. Once validated the ticket may not be re-used.
     
  • The activities are suitable for any age (zip-wire: minimum weight: 35 kilos, maximum weight: 90 kilos; Jumping, for 3 years and over).
     
  • Minors must be accompanied by an adult.
     
  • The Park monitors´ instructions must be obeyed at all times.
     
  • The sale of tickets to third parties is prohibited.
     
  • The Combiaventura ticket is an extra activity, and therefore does not include entrance to the Park.
     
  • We reserve the right to cancel the activity, with no prior warning, in the case of adverse weather conditions, lack of capacity, security issues, and for veterinary and/or public health reasons.

 

6. Online Menu

  • The ticket for the menu option chosen by the visitor can be exchanged for (i) "Fast Food" menu, consisting of hamburguer or snack, chips and soft drink, or pizza and soft drink, or (ii) “Hot dog” menu, consisting of one "hot dog”, with chips and a soft drink, or (iii) “Self Service Adult” menu, consisting of starter (a choice of salad, pasta, cream or gazpacho), roast chicken, drink, bread and dessert, or (iiii) “Auto Junior”menu, consisting of starter pasta, a choice of fillet with chips or nuggets with chips,drink, bread and dessert, according to the online purchase made previously by the visitor. The menu-ticket must be presented in exchange for your menu at the restaurant till. If, for reasons beyond the control of the restaurant, it is not possible to offer the advertised menu, it will be substituted for a similar menu to the one shown on the offer.
     
  • Tickets should be printed using any ink, inkjet or laser printer. Should you arrive at the Park without printed tickets, you will need to pay 2 € printer costs for each ticket, which can be paid for at the ticket office.
     
  • The purchase and use of any item via our website implies compliance with the on-line purchase conditions and the acceptance of the Park"s regulations.
     
  • This offer cannot be used in conjunction with any other promotion or discount. Exchanges and refunds will not be permitted.
     
  • It is forbidden to cut, damage, change or photo-copy your ticket. Any of these circumstances will mean that the ticket cannot be exchanged for a menu-ticket.
     
  • On arrival at the Park please check the opening times and locations of the various restaurants, for the exchange of your on-line purchase of the menu-ticket.
     
  • Each ticket has a unique bar-code which allows the exchange of the ticket for one menuticket at the Park.
     
  • The sale of tickets to third parties is prohibited.
     
  • The menu ticket is an extra, and as such does not include entrance to the Park.
     
  • The menu ticket can be used at the “Fast Food Korongo”, between 12:30am and 4:30pm.
     
  • We reserve the right to close the restaurant facilities, with no prior warning, in the case of adverse weather conditions, lack of capacity, security issues, and for food hygiene and/or public health reasons.

 

IV.- APPLICABLE LEGISLATION. SUBJECTION TO JURISDICTION
 

These General and Specific Contract Conditions are subject to Spanish law, which will be apply to any circumstances noy covered by the contract in regard to interpretation, validity and enforcement of the same.