I. OWNERSHIP OF THE PORTAL
PARQUES REUNIDOS SERVICIOS CENTRALES, S.A. (hereinafter, “PARQUES REUNIDOS”) with registered address in Madrid, Paseo de la Castellana 216, Planta 16. 28046 Madrid and C.I.F. A79496394, inscribed in the Commercial Register of Madrid in Tome 23.506, Folio 58, Page M - 421.702. PARQUES REUNIDOS is the owner of the portal www.selwo.es (hereinafter, the “Portal”) and places it at the disposal of Internet users, for the purposes of providing information to same on products and facilities at PARQUES REUNIDOS as well as its subsidiaries (hereinafter, “GRUPO PARQUES REUNIDOS”), permitting the provision of diverse services for the purchase of tickets or any type of products through the Portal as well as, where applicable, placing at the disposal of users diverse competitions, games, polls, etc.
Without prejudice to the aforementioned, contracting the diverse products and services offered through this Portal will be undertaken by Leisure Parks, S.A., a company that operates through the Portal and handles the management of the Selwo Aventura and, therefore, is responsible for the sale of all products and/or services relating to the Selwo Aventura. The identifying data pertaining to Leisure Parks, S.A. is as follows:
Parques de la Naturaleza Selwo S.L., with registered address in Madrid, Paseo de la Castellana 216, Planta 16. 28046 Madrid and C.I.F. A79496394.
Customer Services: 902.190.482.
II. GENERAL CONDITIONS OF USE OF THE PORTAL
The present General Conditions of Use of the Portal, together with the General Contract Conditions which, where applicable, govern the provision of online purchasing services or together with any other General Conditions that govern any type of tool placed at the disposal of Users of the Portal, have as their objective to regulate both the availability of information as well as the commercial relationships that may arise between PARQUES REUNIDOS and users of the Portal (hereinafter, the "Users"). By navigating around the Portal and/or the use of services included therein, they acquire the condition of “User”. Both navigation, as well as the use of any of the Portal’s online purchasing services imply acceptance as User, without any reservations whatsoever, of each and every one of the present General Conditions of Use of the Portal and the General Contract Conditions which, where applicable, govern the provision of purchasing services on the Portal as well as any other General Conditions that govern any type of tool placed at the disposal of Users on the Portal.
PARQUES REUNIDOS may, at all times and without prior notice, modify the present General Conditions of Use, as well as the General Contract Conditions that govern any type of tool placed at the disposal of Users of the Portal, through the publication of said modifications on the Portal for the purposes of ensuring Users can be made aware of same, always prior to visiting the Portal or the acquisition of any goods, services or use of tools provided on the Portal.
III. INTELLECTUAL AND INDUSTRIAL PROPERTY
The Portal, and all the contents displayed thereon and, in particular, the designs, texts, graphics, logos, icons, buttons, software, commercial names, trademarks, industrial drawings or any other signs susceptible to industrial and commercial use, are subject to the intellectual and industrial property rights of PARQUES REUNIDOS, of GRUPO PARQUES REUNIDOS (as it is hereinafter defined) or of third party owners of same, who have duly authorised their inclusion on the Portal and, therefore, are protected by the laws of Intellectual and Industrial Property.
Under no circumstances will it be understood that use of the Portal by Users grants any license whatsoever or implies any renunciation, transmission, total or partial cession of said rights, nor does it confer any right or expectation of rights and, in particular, said content cannot be the subject of alteration, exploitation, reproduction, distribution or public communication. Access to this Portal does not grant Users any rights or ownership over the intellectual property of the contents hosted on this Portal.
IV. RESPONSIBILITY OF PARQUES REUNIDOS
PARQUES REUNIDOS will solely respond to the damages that the User may suffer as a consequence of use of the Portal when said damages are attributable to an intentional act by this company. The User recognises and accepts that use of the Portal, as well as the provision of services offered thereon, is undertaken entirely at the User’s risk and full responsibility. PARQUES REUNIDOS will not be responsible for any damages that may derive from, but not limited to, the following events:
Inferences, omissions, interruptions, computer viruses, breakdowns and/or disconnections in the working order of this electronic system or in the User’s computer equipment or apparatus, caused by factors beyond the control of PARQUES REUNIDOS, which prevent or delay the provision of services or navigation by the Portal.
Delays or blockages in the use of the Portal caused by failings or overload of the Internet or other electronic systems.
That may be caused by third parties through illegitimate interference beyond the control of and not attributable to PARQUES REUNIDOS.
- From the inability to provide services or permit access to the Portal due to reasons beyond the control of PARQUES REUNIDOS, to the User, or to third parties, or in the event of acts of God or force majeure.
PARQUES REUNIDOS does not control, in general, the use that the Users make of the Portal. In particular, PARQUES REUNIDOS under no circumstances guarantees that Users will use the Portal in accordance with the Law, the present General Conditions of Use, generally accepted morality and good customs and public order, nor that they will do so diligently and prudently.
PARQUES REUNIDOS does not guarantee the availability and continuity of the working order of the Portal. Likewise, neither do PARQUES REUNIDOS guarantee the use of the Portal or its contents for the performance of any activity in particular. PARQUES REUNIDOS excludes any type of liability for damages of any nature that may be due to the lack of availability or continuity of the good working order of the Portal or any fraudulent use that Users may have attributed to the Portal.
PARQUES REUNIDOS guarantees that it has the opportune security measures and that these comply with the standards of security that current technology permits, such as the "Verisign" system. Access to transactional services and those that include the gathering of personal data are undertaken in a secure environment using the SSL protocol (Secure Socket Layer) with high security 128 bit encryption. The secure server establishes a connection in such a way that the information is transmitted encrypted. This ensures that the content transmitted is only intelligible to the “client” Computer and the PARQUES REUNIDOS server. The user can verify the secure environment by the appearance on the browser’s status bar of a locked padlock. The security of our servers is guaranteed by a certificate issued by VeriSign. This certificate guarantees that the client is communicating his/her data to a PARQUES REUNIDOS server and not to a third party seeking to pass itself off as same.
V. OBLIGATIONS OF THE USER
Generally, the User is obliged to comply with these General Conditions of Use for the Portal, the General Contract Conditions (in the event that the User acquires any services or goods through the Portal) as well as to comply with the special alerts or instructions of use contained therein or on the Portal and always act in accordance with the law, good customs and the demands of good faith, using the diligence appropriate to the nature of the service being enjoyed, refraining from using the Portal in any way that may prevent, damage or deteriorate the normal working order of same, the assets or rights of PARQUES REUNIDOS, of GRUPO PARQUES REUNIDOS, of all other Users, or in general, of any third party.
Specifically, and without this implying any restriction whatsoever to the obligation assumed by the User of a general nature and in accordance with the previous section, the User is obliged, when using the Portal, and where applicable, when using the online purchasing tool included therein, to:
- Truthfully provide the personal data and information requested
- To not introduce, store or diffuse on or from the Portal, any information or material that may be defamatory, harmful, obscene, threatening, xenophobic or which incites violence or discrimination due to race, gender, ideology, religion or that in any way contravenes morality, public order, fundamental rights, public liberties, honour, privacy or the image of third parties, intellectual and industrial property rights or business confidentiality or the “know how” of third parties, or in general any content that is not in accordance with the law, or with the right to make it available to third parties and in general which in any way contravenes current legislation.
- To not introduce, store or diffuse through the Portal any computer programme, data, virus, code, hardware or telecommunications equipment or any other electronic or physical instrument or device that may be susceptible to causing damage to the Portal, to any of the services, or any of the equipment, systems or networks of PARQUES REUNIDOS, of GRUPO PARQUES REUNIDOS, of any User, or in general any third party, or which in any way whatsoever is capable of causing any type of alteration or preventing the normal working order of same.
- To not undertake advertising, promotional or commercially exploitative activities through the Portal, or use the contents and, in particular, the information obtained through the Portal, to send publicity, or messages for direct sales purposes or any other commercial purpose, or to gather or store the personal data of third parties.
To not use false identities, or fraudulently alter the identity of others when using the Portal or when using any of the Portal’s purchasing services, including the use where applicable of payment methods or passwords of third parties. To not destroy, alter, use or damage the electronic data, information, programmes or documents of PARQUES REUNIDOS, of GRUPO PARQUES REUNIDOS or of third parties.
VI. ACCESS TO SERVICES
All the technical resources and requirements needed to access the Portal and the services provided thereon will be to the exclusive account of the User, together with any cost or taxation that the provision of said services may involve.
Once the User has accessed the Portal, and in order to proceed with the use of the diverse services, the User must adhere to all the indications and instructions that appear on screen, providing the information required by the forms on the Portal, which assumes the prior reading and acceptance of all of the General Contract Conditions established for same.
VII. POLICY FOR THE PROTECTION OF PERSONAL DATA
1. TREATMENT OF PERSONAL DATA GATHERED
The personal data that the User facilitates during the purchasing process or when requesting any of the services offered on the Portal, as well as any other data subsequently generated as a consequence of their relationship with us, will be included on folders for which (i) Parques de la naturaleza Selwo, S.L. (with registered address at Paseo de la Castellana 216, Planta 16. 28046 Madrid, Spain; email: email@example.com) and (ii) its holding company, Parques Reunidos Servicios Centrales, S.A. (with registered address at Paseo de la Castellana 216, Planta 16. 28046 Madrid, Spain; email: firstname.lastname@example.org) are co-responsible (the “Responsible parties”).The data will be handled by the Responsible Parties for the development, maintenance and supervision of the relationship between the User and ourselves and, in particular, to manage their purchase of tickets or other products, the provision of services requested by the User or their participation in the specific promotion, questionnaire or game for which they have made their data available to us, as well as to process requests that Users make of us, preserving said communications in order to improve our Service as well as for statistical purposes.
Unless the User ticks the box included on the form that facilitates their data, he/she authorises the Responsible Parties to handle their personal data in order to undertake polls, send communications for advertising purposes, promotions and consumer studies by any means (including via electronic communication or fax), pertaining to products or services from the leisure industry, as well as where applicable, the hostelry sector). This authorization includes authorising the Responsible Parties or third parties (to whom the Responsible Parties will under no circumstances cede the User’s personal data) to determine the parameters of the target audience for these informative or promotional campaigns.
In order to exercise the rights of access, rectification, cancellation and opposition under the terms legally established, the User must send a request in writing to the Responsible Parties at the address or the email detailed in this clause, indicating as subject matter “ARCO Request – Department of Marketing” and attaching copy of a document accrediting your identity.
IF THE USER IS UNDER THE AGE OF 14, HE OR SHE NEEDS PARENTAL CONSENT. To this effect, we will contact them and ask them to confirm they are your parents or guardians and request their consent and, at that time, we will be able to accept your request.
3. ENTITIES FORMING PART OF GRUPO PARQUES REUNIDOS
For the purposes of the present section pertaining to the Protection of Data of a Personal Nature, as of today GRUPO PARQUES REUNIDOS includes the following companies, dedicated principally to the management of leisure parks:
“Parques Reunidos Servicios Centrales S.A., Parques Reunidos Valencia, S.A. in liquidation, Leisure Parks, S.A., Parque de Atracciones Madrid, S.A.U., Gestión Parques de Animales Madrid S.L.U., Parques de la Naturaleza Selwo S.L., Zoos Ibéricos, S.A., Parque de Atracciones San Fernando de Henares, S.L.U., Aquopolis Cartaya, S.L.U, Madrid Theme Park Management, S.L.U., Travelparks Viajes, S.L.U. Similarly, in the European Union, as of today GRUPO PARQUES REUNIDOS consists of the following companies operating exclusiveluy in the leisure sector (leisure parks, water parks, cable cars, zoos, etc.): Bobbejaanland B.V.B.A., and Travelparks BVBA (Belgium), Parco Della Standiana, S.r.L., Travelmix, S.R.L, Movie Park Germany GMBH (Bottrop, Germany), Bon-Bon Land A/S, Bonbon-Land Rejser Denmark (Denmark), TusenFryd A/S, BoSommarland A/S, Norgesparken Norway A/S (Norway), Marineland, SAS, LB Investissement S.A., Travelparks SAS, Delphinus, SAS (France), Grant Leisure Group, Ltd. and Real Live Leisure Company Ltd. (United Kingdom).”
Allof the Spanish companies have their registered adress at Paseo de la Castellana 216, Planta 16. 28046 Madrid, apart from (i) the company “Zoos Ibéricos S.A”, the registered address for which is Parque Zoológico, Casa de Campo, 28011 Madrid.
The non-Spanish companies have the following registered addresses:
Bobbejaanland B.V.B.A., y Travelparks BVBA (Belgium), at Olensteenweg 45, 2460 Kasterlee, Lichtaart (Belgium); Parco Della Standiana, S.r.L., at S.S. 16 Adriatica, Km 162, 48020 Loc. Mirabilandia, Savio, Ravenna and Travelmix, S.R.L., at Viale Volturno 23, 48015 Cervia (RA), Italy; Movie Park Germany GMBH (Bottrop, Alemania), at Warner Allee 1, 46244 Bottrop-Kirchhellen; Bon-Bon Land A/S, Bonbon-Land Rejser Denmark (Denmark), at Gartnervej 2, Holme-Olstrup, 4684 Holmegaard (Denmark); Tusenfryd AS and Norgesparken Norway A/S, at 1407 Vinterbro, 2014 AS (Norway), BoSommarland A/S, at Steintjonnveien 2, 3800 Bo i Telemark (Norway); Marineland, SAS, Travelparks SAS, Delphinus, SAS (France), at 2 Route de la Brague Lotissement du Domaine de la Brague 06 600 Antibes (France) and LB Investesissement, S.A., at Blvd. De la Mer, 62520 Le Touquet Paris-Plage (Francia); Grant Leisure Group, Ltd. and Real Live Leisure Company Ltd. (United Kingdom), at East Park Drive Blackpool Lancashire (United Kingdom).
It is a device for the storage and recovery of information that downloads on to the computer or electronic device of the User when accessing certain web pages or applications. Cookies permit certain information about the browsing habits of the User or their equipment or device, facilitating the improvement of the Service of a website and providing a better User experience.
What type of cookies does this website use?
Parques Reunidos Servicios Centrales, S.A. (owner of the Portal) and Parques de la Naturaleza Selwo, S.L. (entity that operates through the Portal) uses on this website the cookies described to follow:
1. Our own cookies
They are cookies strictly necessary for the provision of certain services expressly requested by the User. If the User deactivates these cookies they will not be able to correctly receive the contents, products or services of this Portal.
|Types of cookies||Purpose||Specific Uses|
Cookies de Sesión
Are those that provide information about entrance records and User navigation on the website, as well as data from the shopping cart.
They are only valid during the User’s visit to the website. They do not permanently record any information on the hard disc of the
Register the entry of Users on the Portal.
Provide the information society services expressly requested by the User and in accordance with the terms and conditions applicable to the Portal.
In online shopping processes on the Portal, cookies solely gather information
2. Third Party Cookies
These cookies only associate with an anonymous user and do not provide references that enable us to deduct or establish the identity (name and surname) of the Users who browse our website.
|NAME OF THE COOKIE||PURPOSE||
|“_stid” (SHARETHIS)||Its purpose is to associate the User with subjects of interest based on the content that the User visits, consumes and shares when browsing.||PERSISTENT|
|“_uste” (SHARETHIS)||Its purpose is to find out whether cookies have been previously installed on the User’s computer or electronic device by accessing certain web pages to avoid, during the following eight (8) hours, downloading a new cookie to their computer or electronic device.||PERSISTENT|
|“_unam” (SHARETHIS)||Its purpose is to quantify the number of Users who share specific content and how many web pages are visited as a result of this action.||PERSISTENT|
|“UID, UIDR” (SCORDCARDSEARCH)||They are additional cookies created by Sharethis. Their purpose is to analyse audience size and analyse anonymous usage statistics.||PERSISTENT|
“B, BX, others”
|These cookies are implemented on web pages with the Flickr widget. They can be attributed to both Flickr and Yahoo! PERSISTENT (owners of Flickr). The “BX” and “B” cookies are implemented for all Users, and the others, only if the User has begun a session on his/her Flickr account. Yahoo! can use the information gathered to provide the User with adverts based on their browsing activities and their interests.||PERSISTENT|
|“Visitor_Info1_Live” (YouTube)||Its purpose is to estimate the User’s bandwidth.||PERSISTENT|
|“use_hitbox” (YouTube)||Its purpose is to increase the “views” counter on a specific YouTube video.||PERSISTENT|
|“PREF” (YouTube)||Its purpose is to store the session preferences for the activity viewed during the User’s browsing. These cookies do not store information that enables PERSISTENT us to identify the User.||PERSISTENT|
|“__ga” (Google)||This cookie facilitates distinguishing Users who browse the website, but without under any circumstances knowing the identity of same.||PERSISTENT|
|“__utma” (Google)||This cookie generates a unique User ID. This unique User ID enables us to quantify the amount of times a User visits the website. Likewise, PERSISTENT it enables us to record the first and last time a User visits the Portal.||PERSISTENT|
|_utmb (Google)||Its purpose is to record the arrival time of the User on the website and it expires every thirty (30) minutes after the final record of a page viewed by the User. It automatically deletes when changing websites or closing the browser. If the User remains more than thirty (30) minutes on the website without any activity and again requests a web page, this will be deemed to be a new user session.||SESSION|
|“__utmc” (Google)||This cookie establishes when the User has finished a session. It enables us to check whether the session should be kept open or a new session should be created.||SESSION|
|“__utmv” (Google)||This cookie enables us, from the basis of the User’s registration details, to segment demographic data, such as the gender or age of the Users who visit the Portal, purely for statistical purposes pertaining to activity on the Portal, and for the purpose of improving the User experience on the Portal, on the basis of the information obtained. The information is obtained through “_setVar” from the Google Analytics code.||PERSISTENT|
How can I obtain more information about how to manage cookies and, where applicable, block or delete them?
The User may freely decide about (i) the implementation or not of our cookies on their hard disc or (ii) the receipt of an on-screen warning of the installation of each cookie (individually considered), and decide at that moment whether to allow their implementation on your hard disc, or not, by:
- 1. Configuration of the User’s Browser options.
- For more information about the Google Chrome browser, click here.
- For more information about the Explorer browser, click here
- For more information about the Mozilla Firefox browser, click here.
- For more information about the Safari browser, click here.
- 2. Use of third party tools available on-line.
Certain third party tools available online enable the User to detect cookies on each website they visit and manage their deactivation, for example, if the User does not want to be tracked by “Google Analytics” on all websites, they can access https://tools.google.com/dlpage/gaoptout?hl=en.
If the User were to configure their browser to reject all cookies or expressly reject the cookies inherent to this specific website, they may have difficulties in completing the online purchasing process on our Portal. Consequently, the navigation of the User on our website may be slower or they may experience some type of error.
VIII. APPLICABLE LEGISLATION
The present General Conditions of Use of the Portal will be governed by Spanish legislation, which will be applicable in relation to anything not stipulated in this contract in relation to interpretation, validity and execution of same.